Cookie and privacy policy

/Cookie and privacy policy
Cookie and privacy policy 2019-07-10T13:17:18+00:00

Who We Are

The Energy Solution Service Limited (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws.  This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.


The Energy Solution Service Limited’s registered office is at 2/1 79 Quarry Street, Hamilton, Scotland, ML3 7AG and we are a company registered in Scotland under company number SC595841.

Information That We Collect

The Energy Solution Service Limited processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.


The personal data that we collect from you is: –

·         Name

·         Date of Birth

·         Home Address

·         Personal Email

·         Home and Mobile Telephone Number

·         Order History


We collect information from you if you: –

·         complete online form

·         place an order for our products or services

·         contact us offline, e.g. by telephone, email or post

·         visit or browse our website in accordance with our cookie policy at the end of this notice

·         contact us via post, email or telephone and provide any personal data


How We Use Your Personal Data (Legal Basis for Processing)

The Energy Solution Service Limited takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.  The purposes and reasons for processing your personal data are detailed below: –


·         We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address

·         We collect and store your personal data as part of our legal obligation for business accounting and tax purposes

·         We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.


Your Rights

You have the right to access any personal information that The Energy Solution Service Limited processes about you and to request information about: –

·         What personal data we hold about you

·         The purposes of the processing

·         The categories of personal data concerned

·         The recipients to whom the personal data has/will be disclosed

·         How long we intend to store your personal data for

·         If we did not collect the data directly from you, information about the source


If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.


You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.


If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.


Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement or to enforce our terms and conditions. The Energy Solution Service Limited uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Our website uses Google Analytics to collect information and details of visitor behavior patterns. This helps us understand how many people have visited our site and which pages are visited most often.  We do not collect or store personal information in this way and we cannot identify you as an individual through this third-party service.



1st Floor, 24 Blythswood Square, Glasgow, G2 4BG


We utilise ArmstrongWatson for our legal, tax and business accounting obligations and store order contact details and history in their database and utilising our accountant to complete our tax returns .  ArmstrongWatson ensure that your personal information is secure, protected and monitored at all times and do not process your information for any other purpose and will never share or disclose your data.


WorldPay UK Limited

The Walbrook Building

25 Walbrook




We use WorldPay UK Ltd to process the debit/credit card transactions.  Any sensitive card information is processed directly by WordPay, meaning that we do not store any sensitive card details.


By completing the payment process for an order, you are agreeing to your information being processed by the above provider.  All payment functions are carried out on the providers secure site, which is PCI compliant and subject to their own terms and conditions.


SolarEdge Technologies (UK) Limited

Angel Square

2 Angel Square





Nottingham Road



DE56 1JT



905 rue d’Espagne

BP 128 69125 Aeroprt Lyon

Saint Exupery

Upon commissioning of your system, we use the manufacturer’s warranty/guarantee registration facility to register your system.  These companies ensure that your personal information is secure, protected and monitored at all times and do not process your information for any other purpose and will never share or disclose your data.


IWA Independent Warranty

20 Billing Road




We use IWA to register your details when activating your deposit and guarantee protection.  IWA ensures that your personal information is secure, protected and monitored at all times and do not process your information for any other purpose and will never share or disclose your data.


Safeguarding Measures

The Energy Solution Service Limited takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including secure hosting of our website, virus and malware protections, using an SSL certificate and securing access to our site via a Website Application Firewall (WAF).


Consequences of Not Providing Your Data

You are not obligated to provide your personal information to The Energy Solution Service Limited, however, as it is required so that we can process your order(s) and, meet our business obligations, we will be unable to provide you with our products without it.


How Long We Keep Your Data

The Energy Solution Service Limited only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations.  We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.


Occasionally, The Energy Solution Service Limited would like to contact you with special offers or information on our range of products that we provide:


Renewable Energy
Energy Saving
Home Improvement
Solar Electricity Panels
Gas/Oil/LPG/Electric Boilers
Double Glazing
Solar Upgrades
Central Heating Systems
Triple Glazing
Solar Thermal
Central Heating Management Systems
Secondary Glazing
Solar Assisted Heat Pumps
Infrared Heating
Wooden Windows
Air-to-Air Heat Pumps
Loft & Wall Insulation
Composite ‘A’ Rated Doors
Air-to-Water Heat Pumps
Voltage Optimisation
French/Patio Doors
Biomass Heating
Thermostatic Control
Bi-Folding Doors
Smart Meters
Roofline Products
Battery Storage
Energy Monitors
LED Lighting
Conservatory Roofs
Remote/Off-site Control
Wall Coatings
Energy Switching

If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting The Energy Solution Service Limited directly.



Lodging A Complaint

The Energy Solution Service Limited only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.


The Energy Solution Service Limited


Information Commissioner’s Office

Wycliffe House

Water Lane



0303 123 1113


Cookie Notice

A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or logging in options.


Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimise user experience and for features and services to function properly.


Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit