Warranties 2018-04-09T06:09:08+00:00

IWA Warranty







Deposit and Guarantee Insurance

Established in 1985 with over 750 carefully selected quality companies nationwide, IWA is a market leader for Deposit and Guarantee Insurance within the Home Improvement Industry.

IWA give you peace of mind by providing deposit protection and guarantee insurance for up to 10 years on the following home improvement products:eac cert

Car Ports
Heat Pumps
Solar Systems
Water Purification Systems

Garage Conversions
Roof & Wall Coatings

Garage Doors
Loft Conversions
Wooden Outbuildings

Benefits of IWA

If the supplier of your home improvement products went out of business for any reason. IWA cover would protect your deposit and insure your guarantee.

Are all Companies fully vetted? Yes

Is customer satisfaction regularly monitored? Yes

Is there a customer helpline? Yes

Is there a customer friendly website available for advice? Yes

Is the insurer FSA authorised? Yes

Is Deposit Protection from point of sale? Yes

Is Deposit Protection up to 25% of the contract value? Yes

Are there no excesses on the policy? Yes

Is cover available for a full 10 years? Yes

Is cover continuous without renewal? Yes

Is cover fully transferable if you sell your home? Yes

What would you do if the supplier of your home improvement products went out of business having taken your deposit or leaving you with a worthless guarantee?

Good companies as well as bad ones go out of business for a variety of reasons. IWA administers a scheme underwritten by FCA authorised insurers. Work carried out by IWA approved companies can have the benefit of Deposit Protection and a Guarantee Insurance for up to 10 years.

Who are IWA?

Since 1989 IWA has been one of the leading organisations in the U.K. to administer Deposit Protection and Guarantee Insurance to consumers within the home improvement market.

How does the Deposit Protection work?

At the time of paying a deposit you should be issued with a Deposit Protection certificate from your IWA approved supplier or Direct from IWA. This document will protect your deposit, prior to the commencement of the contract for up to 25% of the contract value, subject to the terms
and conditions on the certificate. Without a policy your deposit is not protected.

How does the Guarantee Insurance work?

Once your contract has been completed to your satisfaction and you have paid the IWA approved company the balance in full, your IWA Guarantee Insurance will commence. You may register your satisfaction by completing the tear off slip on the policy and return it to IWA. Your contract will be insured for a period of up to ten years and is underwritten by FCA authorised Insurers, subject to the terms and conditions on the Certificate. Without a policy your guarantee is not insured.

The IWA Warranty does not cover the performance of an energy system

Always read the small print

Glow worm warranty

Glow worm






Glow Worm produced the first High Efficiency
condensing boiler available to the mass

Over 75 years of commitment to top quality, reliability and exceptional durability have made Glow-worm one of the UK’s leading heating manufacturers. They have built their reputation on delivering products which are straightforward, dependable and designed with our customers in mind.

Glow-worm offers an impressive range of straightforward heating and hot water solutions. From traditional heating systems, like their award winning High Efficiency domestic boilers, to the latest innovations for practical renewable energy solutions, all Glow-worm products are designed for today’s customer, with tomorrow in mind.

As part of one of the world’s largest heating manufacturing groups, their extensive skills and expertise, coupled with continuous investment in product development and innovative production techniques, ensure each of their products are produced to the highest standards for durable, reliable installations.

More than this, Glow-worm assists at every stage of the installation and for years into the future with their extensive support services. Their award winning heating design service, technical help, specialist on-site support, nationwide after-sales and spares networks and most of all, their extensive range of market leading training courses are all developed to support you and to ensure the very best heating solution and service for your project.